Terms and Conditions

Last updated: July 22, 2026

How these terms work

They are the contracts that govern your booking, ticket, voucher, loyalty account, or promotion with Kargo MKT, part of Blend Family Ltd (“we”, “us”, “our”), regardless of which website or app you use to book or pay. This website is the home of the current version of these terms, and it’s where we link out to the third-party sites we use to actually take your booking or payment:

• Events (ticketed events and private hire) – booked and paid for via Eventbrite or DesignMyNight
• Table and group bookings – booked via DesignMyNight
• Gift vouchers – purchased via 5Loyalty
• Loyalty and app promotions – run through the 5Loyalty app

Eventbrite, DesignMyNight and 5Loyalty are the technology we use to take bookings and payments
on our behalf – they are not the seller. Their own terms apply only to your use of their website or app
(their checkout, their account, how they handle your card details); they do not govern the substance
of what you’ve bought. The ticket, the table, the voucher and the reward are supplied by us, under
these terms. Where a platform imposes a requirement on us as a condition of selling through them –
for example, Eventbrite requiring a visible refund policy – we comply with that, but it doesn’t change
whose terms govern your purchase.

See also our Privacy Policy and Cookie Policy, which explain how we handle your personal data and
use cookies on this website. These apply alongside the terms below.

1..Website Terms of Use

These terms cover your use of the Kargo MKT website and other Blend Family websites. They don’t cover bookings, gift vouchers, loyalty or promotions. See the relevant section below for those.

1.1 Who we are

Kargo MKT c/o Blend Family Ltd, company number 14668009, registered office The Milestone, 84 Green Lane, Sheffield, S3 8SE. Contact: info@blend.family.

1.2 Using our site

The website is for general information about our venues, events and offers. It has links that will take you to Eventbrite, DesignMyNight or 5Loyalty to complete a booking or a purchase.
Content is provided for information only, and we don’t guarantee it’s always accurate or up to date.
All content, branding and images on the site belong to us or our licensors. You may view and print pages for personal use, but not copy, reproduce or use them commercially without our permission.
We link out to Eventbrite, DesignMyNight and 5Loyalty so you can complete a booking or purchase – their own terms and privacy policies apply to your use of their site or app itself. This doesn’t affect whose terms govern the booking, ticket, voucher or reward you’re buying: that’s always us, under the terms set out in the sections below.
You must not attempt to hack, scrape, or introduce viruses or malicious code to the site.

1.3 Your privacy

Please see our Privacy Policy to find out how we collect and use your personal information and your data protection rights, and our Cookie Policy to find out how we use cookies on this website.

1.4 Liability

We don’t exclude or limit liability for death or personal injury caused by our negligence, or for fraud. Beyond that, we’re not liable for loss arising from your use of the website, since no transactions take place on it.

1.5 Governing law

These terms are governed by English law and the courts of England and Wales have jurisdiction, save that Scottish and Northern Irish residents may also bring proceedings locally.

2. Events Terms

These terms are the contract between you and us for any ticketed event or other event booking at a Blend Family venue. You’ll book and pay via Eventbrite or DesignMyNight, and their own terms apply to your use of their checkout and account – but these are the terms that govern the event itself: your ticket, entry, conduct, changes, and refunds.

2.1 Booking and entry

Your booking is confirmed once the platform (Eventbrite or DesignMyNight) confirms it to you – that confirmation is your proof of booking.
You must be able to present your booking confirmation, digitally or in print, on arrival.
Where an event has a minimum age, you’ll need valid photo ID to enter. We’ll refuse entry without it, and no refund will be given.
Tickets are for personal use and shouldn’t be resold above face value.

2.2 Changes and cancellation

If we need to change the date, venue or format of an event, or cancel it, we’ll let you know as soon as possible. For a cancellation or a material change, you’re entitled to a full refund.
If you wish to make a change of date, this will be at management’s discretion based on availability of other dates, and you should contact events@blend.family within 7 days prior to the event to discuss options.
It is not our standard policy to provide refunds for no-shows or cancellations

2.3 On the day

We can refuse entry or ask you to leave, without refund, if your behaviour puts the safety or enjoyment of other guests or staff at risk, or breaches our licensing conditions.
We may carry out bag checks and can refuse entry to outside food, drink, glass or weapons.
Photography or filming may take place at events for our marketing – let a member of staff know if you’d prefer not to be included.

2.4 Liability

We don’t exclude or limit liability for death or personal injury caused by our negligence, or for fraud. Beyond that, we’re not liable for loss or damage to personal belongings, or indirect losses. Nothing here affects your statutory rights.

2.5 If something’s beyond our control

We’re not liable for delay or cancellation caused by events beyond our reasonable control – extreme weather, fire, flood, strikes, government restrictions, or venue unavailability for reasons outside our control.

2.6 Governing law

These terms are governed by English law.

3. Table and Group Booking Terms

These terms are the contract between you and us for any table or group booking at a Blend Family venue. You’ll either book or make an enquiry via DesignMyNight, and their own terms apply to your use of their booking system – but these are the terms that govern the booking itself.

3.1 Making a booking

Your booking is confirmed once DesignMyNight or one of our team sends you a confirmation – keep this for reference.
You must be 18 or over to make a booking and may be asked for valid photo ID on arrival.
Group Booking sizes vary by site; details are on the website, but are usually from 8+ people.

3.2 Deposit and payment

Where a deposit or full payment applies directly for a booking, you can enter your own card details securely through DesignMyNight, and this payment is handled by DesignMyNight’s payment provider.
Alternatively, where an enquiry is made, and you confirm your booking directly with the site, we’ll send you a secure payment link to pay it. We do not take card details over the phone or in writing – you enter your own card details directly into the payment provider’s page.

3.3 Changes and cancellation

You can change or cancel your booking through the confirmation email or your DesignMyNight account, or by contacting the venue directly. Changes are subject to availability.
If you or your party don’t arrive within [15/20] minutes of your booked time without letting us know, we may release the table and treat the booking as a no-show; any deposit or funds paid may be forfeited.

3.4 On the day and liability

We can ask a guest to leave, without refund, if their behaviour is disruptive or unsafe, or breaches licensing conditions.
We don’t exclude or limit liability for death or personal injury caused by our negligence, or for fraud. Beyond that, we’re not liable for indirect losses or loss of personal property.

3.5 Governing law

These terms are governed by English law.

4.Private Hire Terms

These terms apply to the private hire of a full or part of a Blend Family venue (“Private Hire”) – for example a corporate function, exclusive-use party, or semi-exclusive event space. Private Hire isn’t booked through Eventbrite, DesignMyNight or our website. Enquiries can be made through DesignMyNight, but it’s agreed directly with the venue by email, and the written quote or proposal we send you, together with these terms, forms the contract between you and us.

4.1 Enquiry and confirmation

Your Private Hire is only confirmed once we’ve sent you written confirmation by email and we’ve received your deposit. Until then, no booking exists, and we’re free to release the date and space to someone else.
You must be 18 or over to make a Private Hire booking. The person who makes the booking (the “Hirer”) is responsible for it and for the conduct of their guests.

4.2 Deposit, minimum spend and payment

Deposit is usually 25% of the quoted fee, or a fixed amount – confirmed in writing at the time of booking. Save as set out below, the deposit is non-refundable.
Where a minimum spend applies, we’ll confirm the amount in writing. If actual spend on the day is less than the minimum spend, the difference is payable.
The balance of the fee, less any deposit paid, is due no later than 14 days before the event date, unless we agree otherwise in writing. We reserve the right to treat non-payment of the balance by the due date as cancellation by the Hirer under clause 4.4.
Payment is taken directly by us, by card payment link or bank transfer as agreed with you in writing – we do not take card details over the phone or in writing.

4.3 Final numbers and Special Requirements

Final guest numbers and any special requirements must be confirmed no later than 7 days before the event. After that point, numbers can’t be reduced – you’ll be charged on whichever is greater: the last confirmed number, or the number who actually attend. There may be an opportunity to increase numbers, subject to availability and space. Requests will be considered on a case by case basis.

4.4 Changes and cancellation

More than 28 days before the event, the Hirer loses their deposit only; 14–28 days before, the Hirer is liable for 50% of the fee (or minimum spend, if greater); less than 14 days before, the Hirer is liable for 100%.
We may cancel and refund what you’ve paid if we’re unable to host your event for reasons beyond our control, or if we reasonably believe you or a member of your party is barred from our premises. Beyond returning what you’ve paid, we have no further liability to you in these circumstances.

4.5 Conduct and use of the venue

The Hirer is responsible for the behaviour of their guests and for any loss or damage to the venue, its fixtures or equipment caused by their party, and agrees to reimburse us for the reasonable cost of making this good.
We can refuse entry to, or remove, any guest whose behaviour is unacceptable, and can end the event early where reasonably necessary for safety. No refund will be due in these circumstances.
Outside food and drink isn’t permitted without our prior written consent (a celebration cake is fine if agreed in advance). Any entertainment, decorations or third-party suppliers the Hirer wants to bring in must also be agreed with us beforehand, and any such supplier must hold adequate public liability insurance evidence of which may be requested by us.

4.6 Liability

We don’t exclude or limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Beyond that, we’re not liable for indirect or consequential loss, whether arising in contract, tort (including negligence) or otherwise.

4.7 If something’s beyond our control

We’re not liable for delay, change or cancellation caused by a Force Majeure Event (as defined in clause 2.5).

4.8 Governing law

These terms are governed by the laws of England and Wales.

5. Gift Voucher Terms

These terms apply to Blend Family gift vouchers purchased via 5Loyalty. 5Loyalty provides the platform that issues and tracks your voucher; the voucher itself is sold by Blend Family Ltd, and 5Loyalty is not a party to the contract between you and us.

5.1 Purchase and validity

Vouchers are purchased as digital (e-gift) vouchers via the 5Loyalty page for the relevant venue, and delivered by email with a QR code.
Vouchers are valid for 12 months from the date of purchase unless stated otherwise. Any unused balance expires on that date and can’t be reinstated, extended or refunded.
Vouchers are issued and redeemed in pounds sterling.
Vouchers are available in denominations of a minimum of £10
Purchases under £1 will not be accepted via Voucher due to technical restrictions on our systems

5.2 Redemption

Redeem your voucher by presenting the QR code at the till, up to its full value, against food and drink at a participating venue.
If your order costs more than the voucher balance, pay the difference by another method. If it costs less, the remaining balance stays on the voucher until it expires.
Vouchers can’t be exchanged for cash, in whole or in part, and can’t be used to buy further vouchers.

5.3 Lost, stolen or misused vouchers

Please treat your voucher like cash. We can’t replace or refund a voucher that’s lost, stolen, or redeemed by someone else without your permission.

5.4 Refunds

Vouchers are non-refundable once purchased, except where the law gives you a right to a refund we can’t exclude. Where something bought with a voucher is later refunded, the refund is issued as a voucher.

5.5 Governing law

These terms are governed by English law.

6. Coffee Loyalty Programme Terms

Our coffee loyalty scheme (available at Kargo MKT and Cambridge Street Collective) lets you collect a free hot drink when you buy qualifying coffees at Blend Family. We run it using the 5Loyalty app as our technology provider – your loyalty account is issued by, and remains the property of, Blend Family Ltd, on these terms.

6.1 Joining and collecting stamps

Download the 5Loyalty app and register an account to take part – it’s free to join.
You must be 18 or over and resident in the UK or Republic of Ireland to register.
Present the app at the till when you pay for a qualifying coffee to collect a stamp. Ask a member of staff if you’re not sure whether an item qualifies.
Collect 9 stamps and your 10th qualifying hot drink is free. The reward appears in the app once earned, and must be used within 30 days, or it expires.
Rewards can’t be used with any other offer, exchanged for cash, transferred, or pooled between accounts.

6.2 Fair use

We can correct your balance if we believe an error has occurred, and can suspend or cancel an account we reasonably suspect of fraud, duplication, or misuse. A cancelled account loses any unclaimed rewards.

6.3 Availability and liability

We’ll run the scheme with reasonable care but can’t guarantee the app or our systems will always be available. Except for death or personal injury caused by our negligence, or fraud, our liability to you under this scheme is capped at the value of rewards on your account.

6.4 Changes and leaving the scheme

We may update these terms, or withdraw the scheme, giving reasonable notice (30 days where we’re withdrawing it) via the app or by email.
You can leave at any time by deleting your 5Loyalty account, but you’ll lose any unused rewards.

6.5 Governing law

These terms are governed by English law. The 5Loyalty app itself is provided by a third party and your use of the app is also subject to its own terms and privacy policy.

6.1 Joining and collecting stamps

Download the 5Loyalty app and register an account to take part – it’s free to join.
You must be 18 or over and resident in the UK or Republic of Ireland to register.
Present the app at the till when you pay for a qualifying coffee to collect a stamp. Ask a member of staff if you’re not sure whether an item qualifies.
Collect 9 stamps and your 10th qualifying hot drink is free. The reward appears in the app once earned, and must be used within 30 days, or it expires.
Rewards can’t be used with any other offer, exchanged for cash, transferred, or pooled between accounts.

6.2 Fair use

6.3 Availability and liability

6.4 Changes and leaving the scheme

We may update these terms, or withdraw the scheme, giving reasonable notice (30 days where we’re withdrawing it) via the app or by email.
You can leave at any time by deleting your 5Loyalty account, but you’ll lose any unused rewards.

6.5 Governing law

These terms are governed by English law. The 5Loyalty app itself is provided by a third party and your use of the app is also subject to its own terms and privacy policy.

7. App Sign Up for £5 Voucher Promotion Terms

From time to time we run promotional offers through the 5Loyalty app – for example, a reward for downloading the app or making your first purchase through it. These sit alongside, and don’t replace, the ongoing Coffee Loyalty scheme above.

7.1 Current offer

Download the 5Loyalty platform, sign up and get two x £2.50 vouchers to redeem against two further orders each totalling £17 or more. Vouchers are valid for 30 days post sign-up. One sign-up per customer.

7.2 General promotion rules

Unless a specific promotion says otherwise: one redemption per person, no cash alternative, and offers can’t be combined with other promotions or the coffee loyalty reward.
We can refuse or cancel a redemption we reasonably believe to be fraudulent, duplicated (e.g. the same person using multiple accounts or devices), or otherwise obtained in breach of these terms.
We can amend or withdraw a promotion at any time, including before its stated end date, though we’ll try to honour offers already redeemed.
Promotions are open to UK residents aged 18 or over unless stated otherwise.

7.3 Governing law

These terms are governed by English law. The promoter is Blend Family Ltd, The Milestone, 84 Green Lane, Sheffield, S3 8SE.

8. General Provisions

The following clauses apply across all the sections above, in addition to the terms specific to each area.

8.1 Changes to these terms

We may update these terms from time to time, for example to reflect a change in law, a change to how we or our platforms operate, or a change to a specific offer. Where we make a material change to terms that apply to a booking, ticket, voucher, or loyalty account you already hold, we’ll take reasonable steps to bring this to your attention. The version published on our website at the relevant time is the version that applies.

8.2 How to complain, and alternative dispute resolution

If you have a complaint whilst on site, please ask to speak to the duty manager for early resolution. Any other complaints, please email info@blend.family and we will try to deal with it. If we’re unable to resolve a complaint between us, you may be entitled to refer it to an alternative dispute resolution (“ADR”) provider.

8.3 Assignment

We may transfer our rights and obligations under these terms to another organisation, for example as part of a group restructuring, sale or transfer of business – we’ll always tell you if this happens, and it won’t affect your existing rights, including any unredeemed Voucher, ticket or loyalty reward. You may not transfer your rights or obligations under these terms to anyone else without our written consent.

8.4 If part of these terms is found to be unenforceable

If a court or regulator decides that part of these terms is unlawful or unenforceable, the rest of these terms will remain in full force and effect.

8.5 No waiver

If we don’t insist that you comply with any of these terms, and we don’t enforce our rights against you, that doesn’t mean we’ve waived our rights, and it doesn’t mean you don’t have to comply with those terms.

8.6 Third-party rights

These terms are between you and us. No other person has any right to enforce any of these terms under the Contracts (Rights of Third Parties) Act 1999, save that this doesn’t affect the position of a Voucher recipient who isn’t the original purchaser, who may enforce the Gift Voucher Terms as if they were the purchaser.

8.7 Notices

Any formal notice you need to give us under these terms should be sent to info@blend.family or to our registered office at The Milestone, 84 Green Lane, Sheffield, S3 8SE.

8.8 Entire agreement

These terms, together with the specific section that applies to your booking, ticket, Voucher, loyalty account or promotion, and our Privacy Policy and Cookie Policy, are the entire agreement between you and us in relation to their subject matter, and replace any earlier discussions, arrangements or agreements between us on that subject — save that nothing in this clause limits or excludes liability for fraud.

8.9 Governing law and jurisdiction

These terms, and any dispute arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, save that if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.